17 Reasons Why Your XLOOKUP is Not Working

Written by

Editorial Team

Reviewed by

Steve Rynearson

Translated by

Dennis Madrid

Last updated on February 9, 2023

This tutorial will demonstrate how to debug XLOOKUP formulas in Excel. If your version of Excel does not support XLOOKUP, read how to use the VLOOKUP instead.

17 reasons why xlookup is not working


Most errors in our XLOOKUP Formulas are related to XLOOKUP’s properties and criteria. The syntax of the XLOOKUP Function only shows us the necessary arguments to perform the function, but it doesn’t completely inform us about the properties and criteria that are necessary for it to work correctly.

Therefore, in this tutorial, we won’t only learn how to diagnose XLOOKUP errors, but we’ll also understand more about its properties and criteria.


#N/A Error

If the XLOOKUP Function fails to find a match, it will return the #N/A Error. Let’s diagnose the problem.

1. #N/A – No Exact Match

By default, the XLOOKUP Function looks for an exact match. If the item is not within the lookup array, then it will return the #N/A Error.

na no exact match


2. #N/A – No Approximate Match

If the match_mode (i.e., 5th argument) is set to -1, the XLOOKUP Function will look for the exact match first, but if there’s no exact match, it will find the largest value from the lookup array that is less than the lookup value. Therefore, if there’s no exact match and all values from the lookup array are greater than the lookup value, the XLOOKUP Function will return the #N/A Error.

na no approximate match


Instead of largest value <= lookup value, we can also look for the opposite, smallest value >= lookup value, if we set the match_mode to 1. The latter condition will find the smallest value that is greater than or equal to the lookup value, and if all values are less than the lookup value, the #N/A Error is returned:

na no approximate match ex2

If the value truly does not exist, then the formula is working properly. We recommend adding an error handling so that if the value is not found, a different value is outputted instead of the #N/A error:

=XLOOKUP(G3,B3:B7,C3:C7,"No match!",1)

na no approximate match error handling

However, if the lookup value exists and the XLOOKUP Function can’t find it, here are some possible reasons:


3. #N/A – Numbers Stored as Text (and Other Data-type Mismatches)

One of the important criteria of XLOOKUP is that the data types of the lookup value and lookup array must be the same. If not, the XLOOKUP Function won’t be able to find a match.

The most common example of this is numbers stored as text.

na numbers stored as text


One way to solve this is to use the Text to Columns Tool of Excel to convert numbers stored as text into numbers.

Here are the steps:

  1. Highlight the cells and go to Data > Data Tools > Text to Columns

Text to columns tool

  1. In the popup window, select Delimited and click Next.

Convert text to column wizard

  1. In the next step, select Tab and click Next.

Convert text to column wizard step2

  1. In the last step, select the required data type (e.g., date) and the format and click Finish.

Convert text to column wizard step3

  1. The range will be converted into the set data type (e.g., date)

Range converted


4. #N/A – Extra Spaces

Text lookups are prone to errors due to extra spaces. In this example, the lookup value, “Sub  2,” contains two spaces, and therefore, it won’t match with “Sub 2” (one space) from the lookup array.

na extra spaces

One way to solve this is by using the TRIM Function to remove the extra spaces. We can apply it to both the lookup value and the whole lookup array.


na extra spaces trim

Note: The TRIM Function removes extra spaces between words until there’s a one space boundary between them, and any spaces before the first word and after the last word of a text or phrase are removed.


5. #N/A – Lookup Array Not Sorted

If the 6th argument (i.e., Search_Mode) of the XLOOKUP Function is set to either 2 or -2, the XLOOKUP Function will use the binary search method to look up the value, and this method requires a sorted data set (i.e., 2 – ascending order, -2 – descending order). If the lookup array is not sorted, the XLOOKUP Function will return either a wrong value or the #N/A Error:

na not sorted

To solve the above problem, we need to sort the data either manually or through formulas:

Sort Manually

  1. Highlight the whole data, and then go to Data Tab > Sort & Filter > Click Sort.

Sort manually step1

  1. A pop-up window will appear. Select the column of the lookup array and set the order to the required order (e.g., ascending or oldest to newest for dates). Click OK.

Sort manually step2

  1. The data will be sorted based on the lookup array (e.g., B3:B7). The XLOOKUP is now recalculated and shows the correct result.

Sort manually result


Sort using the SORT Function and SORTBY Function

We can also use the SORT Function and SORTBY Function to sort the lookup array (e.g., B3:B7) and return array (e.g., C3:C7), respectively.


Sort using the sort function and sortby function

Note: By default, both SORT and SORTBY functions sort an array in ascending order. The main difference between the two is that the SORT Function will always return all columns within an array while the SORTBY Function can return a specific column (e.g., C3:C7) from an array.


#VALUE! Error

If an input doesn’t satisfy the criteria for performing XLOOKUP, the function won’t work and will instead return the #VALUE! Error.


6. #VALUE! – Non-Uniform Row Sizes

A requirement of the XLOOKUP Function (for a typical vertical lookup) is that the row sizes of the lookup array and the return array must be the same.

Value non uniform row sizes


7. #VALUE! – Horizontal vs. Vertical

The return array can be 2-dimensional and return multiple columns (or rows for a horizontal lookup). However, the number of rows (or columns) must match.

This property enables the XLOOKUP Function to return more than one column (or row for a horizontal lookup), but the consequence is that we can’t pair a 1D horizontal return array to a 1D vertical lookup array unlike the INDEX-MATCH Formula where we can do opposite orientations:


Value orientation

If you do this, the XLOOKUP will accept the return array as a 2D input with a row size not matching the row size of the lookup array. Therefore, it returns the #VALUE! Error.


Value orientation xlookup

To solve this, we can use the TRANSPOSE Function to transpose the orientation of one of the 1D arrays:


Value orientation xlookup transpose


Note: The TRANSPOSE Function switches the relative row and column coordinates of a cell in a list. In E2:I2, F2 is row 1, column 2 relative to the range. Therefore, the transposed coordinates will be row 2, column 1. G2 is row 1, column 3 and is transposed to row 3, column 1 and so on.


8. #VALUE – Value Range

The 5th (match mode) and 6th (search mode) arguments of the XLOOKUP Function must have valid inputs. If not, then the XLOOKUP will return the #VALUE! Error.

Value range input

Note: The match_mode can only accept 0, -1,1 and 2 while the search_mode can only accept 1,-1,2 and-2.


#NAME? Error

The #NAME? Error is triggered by:

  • Misspelling the function’s name
  • Misspelling a reference (workbook/sheet reference and named ranges).
  • A non-existent Named Range
  • Text not enclosed with double quotation marks.


9. #NAME? – Function Name Typo

If there’s a typo in a function’s name, Excel will return the #NAME? Error.

name function name typo


10. #NAME? – Named Range doesn’t Exist

The #NAME? Error can also be caused by an undefined named range in the formula. It’s either the named range doesn’t really exist or there’s a typo in the name.

name named range does not

Note: There are two named ranges in the above sheet: Subscription and Price. The typo in the Price named range results to a named range that doesn’t exist, and any text that is not enclosed with quotation marks is considered as a named range, which can also lead to the #NAME? Error.


11. #NAME? – Workbook/Sheet Reference Typo

When workbook/sheet names contain spaces and special characters except for underscore, we need to enclose the workbook/sheet reference with single quotations. If this is not satisfied, then Excel can’t recognize the workbook/sheet reference and will return the #NAME? Error.

name workbook sheet reference typo


There’s also a set of criteria when returning an array output, and if those criteria are not satisfied, the SPILL! Error is returned instead of the array output.


12. #SPILL! – Spill Block

A dynamic array formula will not overwrite the values that are within its spill range. Instead, the array output will be blocked, and the #SPILL! Error is returned.

spill spill block

13. #SPILL! – Table vs. Dynamic Arrays

We can’t use Array XLOOKUP Formulas in Tables because they don’t support dynamic array formulas.

spill table vs dynamic arrays

Instead you must use a non-array XLOOKUP Function where the lookup_value is a single value, not an array of values.

14. #SPILL! – Range Out of Bounds

If the size of the output array from an XLOOKUP formula exceeds the sheet boundaries (row and column), the #SPILL! Is returned instead. (e.g, F3:F < whole column array)

spill range out of bounds

Other Problems

There are XLOOKUP problems that don’t trigger errors because they don’t violate any of the criteria.

15. Incorrect Range

Even if the row sizes of the lookup array and return array are the same, if their positions do not match with each other, the XLOOKUP will return an incorrect result.

Incorrect range

16. 1D/2D Array of Lookup Values vs. 2D Return Array

The lookup value in XLOOKUP can be a 1D or 2D array, which converts the XLOOKUP Function into a dynamic array that will Spill into adjacent cells.

We might expect that a combination of a 1D lookup value array (e.g., F3:F4) and a 2D return array (e.g., C3:D7) will return a 2D output where the row size and column size are dependent on the lookup value array and 2D return array, respectively, but this is not the case. The row size will still be based on the 1D lookup value array, but the column size will be 1, which means that only the 1st column of the return array will be returned.

Lookup value array


17. Copying XLOOKUP with Relative References

If we drag an XLOOKUP Formula with relative references, then the references will also adjust relative to their position from the reference formula, which can lead to incorrect results.

Relative reference

If we want to copy or drag our XLOOKUP Formula to succeeding cells, we must convert the references for the lookup array and return array to absolute references. We can do this by adding the dollar symbol at the front of the column letter and row number or by pressing F4 while the cursor is in the reference within the formula.

xlookup with relative references

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